With maybe a few exceptions healthcare providers have chosen their profession because they care about people. Doctors, Nurses, and supporting healthcare staff would be fibbing if they said a smiling patient didn’t make them feel good about what they do.
But these days, smiling patients and positive patient experiences are affecting more than healthcare providers. Patient experiences can directly affect the profit margin of hospitals according to a Press Ganey analysis.
This is where the continuum of care model for healthcare enters the big picture.









